Shipping

At with lyberty we know you are excited to receive your new jewels, we aim to process and ship out orders within 1-2 business days, excluding weekends and bank holidays. Handmade items including multi charm necklaces, may take 1-3 business days to be made and dispatched. All orders are sent with Royal Mail. International orders are sent only using a tracked service to avoid delays or lost post. Once you have placed your order you will receive an order confirmation email. Once your order has been dispatched you will receive a dispatch email with your tracking information, if you selected a tracked shipping option. Remember to check your junk/spam inbox as sometimes the emails can filter into there.

Taxes and Duties

All international packages may be subject to local taxes, customs, duties, and fees levied by the destination country and are not included in the cost of the order. All customs charges are payable by the customer and will not be covered by With Lyberty. Custom departments will hold all international parcels for routine checks and/or for payable tax, this can cause delays in your parcel arriving on time. In this event, your customs department will contact you for relevant payment. For more accurate information, we suggest contacting your local customs office. If your parcel is being returned to us because recipient refused to pay customs tax and duties, we do not offer refunds on shipping cost and will only refund the cost of the jewellery once the order has been safely returned to our office. 

Terms and Conditions:

We are not responsible for lost, delayed or damaged post during shipping. Once parcels have been dispatched and handed over to the courier, we no longer have control over that parcel's delivery. We therefore strongly recommend using a tracked delivery service. 

We cannot be held responsible for incorrect address or recipient name supplied by customer, if your parcel remains undelivered due to supplying the wrong delivery address, the courier will return the parcel to With Lyberty. We will contact you to arrange refund or re-delivery however, customer will be required to pay the re-delivery fee. We can only issue a refund once the parcel has been returned to our office, this refund will not include the shipping fee.

Please check estimated delivery times above and your tracking information before contacting us regarding delayed post. If your delivery time has surpassed and you believe your order is delayed/ lost please contact info@withlyberty with your order number. For 1st class shipping to the UK, as this is an untracked service, delivery date can be extended to up to one month in the case of Royal Mail delays during busy seasons or specific area delays. With Lyberty cannot be held responsible for Royal Mail delays and therefore advise you used a tracked service.