Time Frame

  • You can return any item within 14 days after receiving the order

         Conditions

  • Items returned must be unused and in original packaging.
  • Earrings cannot be returned if tried on due to hygiene reasons.
  • Phi Phi Bracelet cannot be returned due to personalisation.

         How to Return

  • Send us an e-mail info@withlyberty.co.uk within 14 days after receiving the order stating what item/s you want to return and we will help you.
  • Once we have provided the return address, send the package to us and we will give you a refund as soon as we receive the goods.

         Refund Processing Time

  • We will inform you when we receive the goods and process your refund, you will then receive your money in 2-3 working days.

         Exchanges

  • We offer FREE exchanges with standard shipping.
  • Send us an e-mail within 14 days after receiving the order stating what item/s you want to exchange and we will help you.

         Shipping 

  • The customer is responsible for the cost of shipping of returns (This is free for exchanges)
  • If the item is defective, we will cover the cost of shipping.

Please ensure the goods are returned to us within 7 days of receiving the returns address, in the original packaging and condition, undamaged and unworn. You will be responsible for paying for your own shipping costs for returning your item. We highly recommend that you use a tracked and signed postal service, obtaining the proof of tracking information. We are not responsible for a return being damaged or lost in the mailing process, customs or in transit. All items that do not reach us are the customer's responsibility and a refund will not be processed.

If you are reading this due to a faulty item, then we are so sorry this has happened and we will offer a free easy return or exchange process.

All with lyberty products are quality inspected and carefully packaged prior to shipping to our customers.