Star Chain Earring

Processing

All order are carefully made and packed by Sophie within 1-2 business days, excluding weekends and bank holidays. Handmade items including pearl necklaces and multi charm necklaces, may take 1-3 business days to be made and dispatched. All orders are sent with Royal Mail via a tracked service. Once you have placed your order you will receive an order confirmation email and once your order has been dispatched, you will receive a dispatch email with your tracking information. Please remember to check your junk/spam inbox.

Taxes and Duties

All international packages may be subject to local taxes, customs, duties, and fees levied by the destination country and are not included in the cost of the order. All customs charges are payable by the customer and will not be covered by With Lyberty. Custom departments will hold all international parcels for routine checks and/or for payable tax, this can cause delays in your parcel arriving on time. In this event, your customs department will contact you for relevant payment. For more accurate information, we suggest contacting your local customs office. Customer is not obligated to pay tax and duties set by their country and can refuse payment. If your parcel is being returned to us because you refused to pay customs tax and duties, we will only issue your refund once the parcel has been returned to our office and the refund will not include the original shipping fee. We do not have control over the timeframe it takes for the customs department to process and return the parcel and this can take up to 1 month in some cases, please use your tracking number for updates. If shipping was free with your order and your parcel is being returned to us because recipient refused to pay customs tax and duties, the shipping fee will be deducted from the refund amount.

Terms and Conditions:

We are not responsible for lost, delayed or damaged post during shipping. Once parcels have been dispatched and handed over to the courier, we no longer have control over that parcel's delivery. We therefore strongly recommend using a tracked delivery service. 

We cannot be held responsible for incorrect address or recipient name supplied by customer, if your parcel remains undelivered due to supplying the wrong delivery address, the courier will return the parcel to With Lyberty. It is the customers responsibility to provide their correct and full address. Once a parcel has been dispatched, we cannot change the address or intervene with the parcel in any way.

Please contact us by email only info@withlyberty.com with your order number to arrange a refund or re-delivery. Customer will be required to pay a re-delivery fee. We can only issue a refund or begin re-delivery once the parcel has been returned to our office, this refund will not include the original shipping fee. We do not have control over the timeframe in which the courier returns the parcel to our office and in some cases this can be up to 30 days.

Please check estimated delivery times above and your tracking information before contacting us regarding delayed post. If your delivery time has surpassed and you believe your order is delayed/ lost please contact info@withlyberty with your order number; we will raise a claim with Royal Mail. Once Royal Mail's investigation is complete and they confirm your parcel as lost, we will arrange dispatch of a replacement order. We do not offer refunds on lost post and only offer a replacement order or store credit, if Royal Mail confirms the parcel as lost.

 

'Waterproof' jewellery is made from a base metal of stainless steel and is gold plated using a specific process called PVD coating. This process makes the jewellery more durable when in regular contact with water. However, it does not mean that the gold plating will not fade over time, it just takes much longer to fade than the average flash plated jewellery.

The only truly waterproof jewellery is solid gold. Gold PVD plated or gold-filled jewellery is an affordable alternative, especially for the girls who love to keep adding new pieces to their ever-growing jewellery collection!

Our jewellery is only made from gold PVD plated stainless steel or gold filled materials. This means your Lyberty jewels will last many years with the proper care and won't turn your skin green - so when you can, just remove your jewels before contact with water and chemicals.

Caring and Storing

• Any lotions, deodorants, perfumes, household items can seriously harm your gold plated jewels and discolour them over time.

• All stainless steel based jewellery can be worn in water. However, constant contact with water and liquids can reduce the lifespan of your jewellery so we advise to remove when exercising, washing your hands, showering, swimming or doing anything that involves moisture.

• Store your jewellery pieces individually, you can keep them in our with lyberty organic cotton pouch so that they don’t rub together, scratch or tangle.

• Remove jewellery when sleeping. 

• Always remember that your jewellery should be the last thing you put on and the first thing you take off when dressing.

• Wipe pearls gently with a lint free cloth and store in the protective with lyberty pouch provided. 

• For a pearl to keeps its luster, it’s best to remove pearl jewellery before any contact with water or liquids.

Warranty Policy:

• If an item is received broken or incorrect you must email in within 14 days of receiving it. You are entitled to a free replacement if this is the case.

• Our warranty covers: any material or manufacturing defects.

• Our warranty does not cover: general wear and tear, improper handling and not following care guide. Scratches or chips. Lost or stolen goods or parts.
  
  
• We provide a 1 year warranty from date of purchase.

We use delicate materials such as gold and silver, over time jewellery can fade naturally due to multiple factors including general wear and tear, exposure to moisture, chemicals and air. This is not considered a manufacturing fault.

All our pieces are finished with an anti-tarnish coating to ensure the plating stays in tip top condition for as long as possible. All styles are hypoallergenic, nickel, lead free and won't turn your skin green!